Return Policy

At Folkloryco, we take great pride in creating high quality handcrafted products. If you are not completely satisfied with your purchase, we offer returns on eligible items under the following terms and conditions.

Eligible Returns

• Return requests must be submitted within 24 hours of the package being marked as delivered.
• Items must be unused, unworn, unwashed, and in their original condition, free of stains, odors, makeup, deodorant marks, pet hair, or any other signs of wear.
• Items must be returned in their original packaging, including any protective packaging, tags, accessories, and inserts (if applicable).

Final Sale Items

The following items are final sale and are not eligible for returns, refunds, or exchanges:

• Custom-made or personalized products.
• Made-to-order dresses and skirts.
• Altered items.
• Clearance or sale items.
• Gift cards.
• Accessories and hair items for hygiene reasons.

Reporting an Issue

If your order arrives damaged, defective, or you believe you received the incorrect item, you must notify us within 24 hours of delivery by emailing us with:

• Your order number.
• A description of the issue.
• Clear photographs of:
  
  
• The item.
• The original packaging.
• The shipping label.

Claims submitted after the 24-hour reporting period may not qualify for a replacement or refund.

Return Authorization

All returns require prior authorization from Folkloryco. Please contact us within the 24-hour return window to obtain a Return Authorization before shipping your item.

Returns sent without prior authorization may be refused.

Return Shipping

• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• If your order qualified for free shipping, the original shipping cost incurred by Folkloryco may be deducted from your refund.
• Returns must be shipped using UPS, our preferred shipping carrier.
• We recommend purchasing tracking and insurance, as Folkloryco is not responsible for packages lost or damaged during return transit.

Inspection & Refunds

Refunds will not be issued until the returned item has been been received and inspected by the Folkloryco team.

If approved, your refund will be issued to your original method of payment for the purchase price of the eligible returned item(s) only. Original shipping charges, expedited shipping fees, and return shipping costs are non-refundable.

Please allow several business days for your financial institution to process your refund after it has been issued.

Returns that do not meet the requirements of this policy; including items showing signs of wear, damage, alterations, missing tags, or missing original packaging, may be refused and returned to the customer at the customer’s expense.

Right to Refuse Returns

Folkloryco reserves the right to deny any return that does not meet the requirements of this policy or if there is evidence of misuse, abuse of the return policy, or fraudulent activity.

By placing an order with Folkloryco, you acknowledge that you have read and agree to this Return Policy.